Terms & Conditions

Version 2.0

These Terms and Conditions apply to the provision of the services detailed in our quotation (Services) by Virens Solutions Ltd a company registered in England and Wales under number 12354427 whose registered office is at 6 Ridings Close, Ascot, Berkshire, SL5 7SQ (we or us or Service Provider) to the person buying the services (you).

1. Overview

1.1 When you accept our quote or we start working (whichever comes first), you agree to our terms. This agreement is all we need between us. You agree not to bring in any other conditions.

2. Understanding Terms

2.1 Business days don’t include weekends or public holidays in England and Wales.

2.2 Don’t worry about the headings; they’re just for easy reading.

2.3 Singular and plural terms mean the same thing here.

3. Our Services

3.1 We promise to work with care and follow the agreed quote closely. If laws change and affect our services, we’ll let you know and adjust as needed.

3.2 We aim to finish our work on time as agreed or according to our quote.

4. Your Part

4.1 You need to provide accurate information, access to necessary platforms, and quick feedback/approvals when we need them. Not doing so could lead to delays and additional costs.

4.2 You're entitled to a set number of changes for each piece of work we deliver, as outlined in the project scope. If you want more changes than this, we'll have to charge you extra at our standard rates.

5. Confidentiality Agreement

5.1 Both of us agree to keep all confidential information, including trade secrets and client data, strictly private. This promise to keep things confidential will continue even after our agreement ends and covers all ways we communicate.

6. Costs

6.1 Our prices are outlined in the quote and cover our time and materials.
We may bill you for extra costs like travel, third-party services, and materials needed for the job.

6.2 If we do more work not covered in the quote, we’ll charge you our current rate or a rate we agree on. These terms apply to that work too.

6.3 Prices don’t include VAT or other taxes.

6.4 You’ll need to pay a deposit as stated in the quote. If you don’t, we might have to pause or cancel our services. The deposit isn’t refundable unless we’re at fault for not providing the services.

7. Changes and Cancellations

7.1 We can change or cancel the quote if it’s not accepted within 90 days.

7.2 You can cancel or change the service details before accepting the quote. Any changes might change the cost.

7.3 If something beyond our control happens, we might need to adjust the service but we will keep you informed.

8. Payments

8.1 We’ll bill you when we’re done or as mentioned in the quote.

8.2 You need to pay within 14 days of getting the invoice.

8.3 Late payments attract interest at 8% per annum.

8.4 Payments must be complete and in British Pounds unless we agree otherwise.

9. Outsourcing

9.1 We can outsource or transfer this contract as needed.

9.2 You can’t transfer this contract without our okay.

10. Ending or Cancelling the Contract

10.1 We can end services immediately if you break the agreement, don’t pay on time, or face serious financial troubles.

10.2 If you decide to cancel the project before it's finished, you need to pay for the work done up to that point at the agreed rates. There will also be a cancellation fee of 50% of the remaining project value. Deposits are not returned unless we specifically say so.

11. Non-Solicitation and Non-Competition

11.1 For 12 months after our work together ends, you agree not to hire or try to hire our staff without asking us first. Also, you agree not to start or be involved in a business that directly competes with us in the services we provide to you, within a certain area.

12. Intellectual Property

12.1 Upon full payment and project completion, we'll transfer you the ownership of the intellectual properties specifically created for you under our agreement.

12.2 We keep the rights to our own methods, tools, and any intellectual property we had before the project.

13. Liability

13.1 Our responsibility for any problems is limited to the fees you’ve paid us.
We’re not liable for indirect losses or things like lost profits.

13.2 You need to cover us for any damages or costs if you or your people damage any equipment.

13.3 Some serious liabilities like death or personal injury due to our negligence aren’t limited by these terms.

14. Limitation of Liability for Marketing Results

14.1 We promise to do our best to meet your marketing goals, but we can't guarantee specific results. We're only responsible for the work we agreed to do and not for indirect outcomes or things that happen because of the marketing efforts.

15. Compliance with Laws and Regulations

15.1 When handling your data, we’ll act as the processor and you’ll be the controller as defined by GDPR.

15.2 We’ll only process personal data as needed for the services and follow GDPR rules.

15.3 We both agree to follow all relevant laws, rules, and ethical guidelines related to marketing, data protection, and consumer rights. This includes sticking to advertising standards and data protection laws.

16. Force Majeure & Unexpected Events

16.1 Neither of us will be blamed for delays or not being able to fulfil our obligations if something beyond our control happens, like natural disasters or government actions. If such events occur, we'll let each other know quickly and try to find a reasonable solution.

16.2 If this goes on for 90 days, either of us can cancel the services.

17. Dispute Resolution

17.1 If we have a disagreement, we'll both try to sort it out through honest discussions first. If that doesn't work, we'll look to mediation and then arbitration before thinking about court. This approach is aimed at resolving disagreements in a friendly and efficient manner.

18. Communication

18.1 Any formal notices must be in writing.

18.2 Notices are considered received depending on how they’re delivered or sent.

19. Monthly Subscription Payments

19.1 Your subscription starts when you make your first payment.

19.2 You'll be charged the subscription price listed plus any taxes every month on the day you signed up.

19.3 We'll take the subscription fee from your payment method on the same date each month.

19.3 If you sign up on a date that doesn't exist in some months (like the 31st), we'll charge you on the last day of those months.

19.4 Your subscription will keep going each month until you decide to stop it.

19.5 You can cancel your subscription anytime by contacting us. Your subscription will stay active until the end of the current billing period.

19.6 When you start your subscription, we’ll agree on a minimum time you'll stick with us (like 6 months, for example). You need to keep your subscription for at least this long. If you decide to cancel before this time is up, you might still need to pay for the rest of the term. After the minimum term, your subscription will continue month-to-month until you decide to cancel as described above.

19.7 We'll let you know in advance if anything about your subscription changes, like the price.

19.8 Sometimes, we might change the subscription price. If we do, we'll tell you at least 30 days before. If you keep your subscription after the price change, that means you're okay with the new price.

19.9 We don’t give refunds or credits for any part of a month.

19.10 If we can't process a payment (like if your card expires or there’s not enough money), we'll try again and let you know. We might pause your subscription until it's sorted out.

19.11 If you think a charge is wrong, tell us within 30 days. We'll look into it and may refund you if we find that we made a mistake.

19.12 Please make sure your contact and payment details are always current to avoid any breaks in your subscription.

19.13 If there’s a big problem, like not paying, we might have to end your subscription. We’ll tell you if that’s happening.

20. General Bits

20.1 Ignoring a breach doesn’t mean it’s okay.

20.2 If any part of these terms is invalid, the rest still apply.

20.3 This agreement is governed by the laws of England and Wales, and any disputes will be handled in its courts.